Automation of 2000 tickets every month

TekWurx delivered 633 Micro Service Applications – Modelled within five days with uControl automation. 

Even within a large enterprise, application modelling projects can take time and cost to deliver and maintain accurately. That’s why an international Bank chose uControl by TekWurx.

Each application model required to have all environments modelled (Prod, Dev, Test, and QA). Then all the application dependencies Were required to be captured and reflected in the CMDB. TekWurx delivered 975 application definitions in uControl, resulting in 1500 application instances in BMC Discovery.

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A Business Critical Project

Complex Project Requirements:

Each application model required to have all environments modelled (Prod, Dev, Test, QA).

Application dependencies required to be captured and reflected in the CMDB.

Scheduled application reviews required user (SME) sign off completed and date captured.

Application required to include both discovered and non-discovered infrastructure

TekWurx Delivered: 

975 application definitions in uControl resulting in 1500 application instances in BMC Discovery.

Automated the creation of their micro service applications (DORA requirement).

633 micro service applications modelled in five days with uControl uMap automation -applications created, populated, and assigned to SMEs.

Application reviews scheduled and automated exception report sent to internal team for SME follow up.

LIVE: Lansweeper X TekWurx uControl Integration

HOW IT WORKS:

With this exciting new integration, Lansweeper and TekWurx are empowering IT leaders with the tools they need to move from reactive problem-solving to proactive service management. It’s a bold step forward, one that positions your IT team not just as a support function, but as a strategic enabler for the entire business. You can’t manage what you can’t see. And you certainly can’t improve what you don’t understand.

 

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Supporting CIOs

Make better, faster, and more strategic decisions with real-time insight into your organisation’s IT landscape. Align IT with business goals, reduce risk, and support governance with confidence.

Strategic clarity starts with operational visibility.

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ITSM Leaders

Empower your teams with context-rich CMDBs, reduce ticket resolution time, and improve SLA adherence. Support change management with relationship data and service impact insights.

Understand dependencies,  eliminate surprises.

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Engineers

Infrastructure Engineers can work smarter with reliable maps of application and service relationships. Plan infrastructure changes with confidence and automate routine mapping tasks.

More automation. Fewer firefights. Better outcomes