Customised Integration Between BMC Discovery & ServiceNow

TekWurx delivered a business critical integration between BMC Discovery and ServiceNow CMDB, inside a license renewal window, saving our client millions of dollars.  

A federal bank was operating ServiceNow Discovery to discover storage, on-premise, multi-cloud, and private cloud environments. The organisation decided to retire ServiceNow Discovery and migrate to using BMC Discovery due, in part, to the licensing costs of the ServiceNow offering.

The bank needed to customise the integration between BMC Discovery and ServiceNow CMDB, undertake the migration with minimal business downtime, and complete the project within the license renewal window.

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A Business Critical Software Integration

Complex Project Requirements:

When TekWurx joined the project, BMC Discovery had already been deployed and was currently scanning the organisations estate.  However, the OOTB integration to ServiceNow could not be utilised.

This was due to complex IRE rules that other integrations relied upon, and differences in required classes to be populated.

The bank needed to customise the integration between BMC Discovery and ServiceNow CMDB, undertake the migration with minimal downtime to the business and complete the project within the license renewal window.

TekWurx Delivered: 

When an enterprise implements new software, even a 10% overrun in project delivery can result in a $5 million profit loss, underscoring the critical importance of timely software development and integration. TekWurx delivered this complex project within 40 days, saving our client millions of dollars in costs and inefficiencies. 

TekWurx created new functionality for BMC Discovery data to drive ServiceNow SAMPro and delivered the migration with 99.9% data accuracy maintained within BMC Discovery. Go-Live achieved in a single weekend with zero downtime or incidents.

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HOW IT WORKS:

With this exciting new integration, Lansweeper and TekWurx are empowering IT leaders with the tools they need to move from reactive problem-solving to proactive service management. It’s a bold step forward, one that positions your IT team not just as a support function, but as a strategic enabler for the entire business. You can’t manage what you can’t see. And you certainly can’t improve what you don’t understand.

 

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Supporting CIOs

Make better, faster, and more strategic decisions with real-time insight into your organisation’s IT landscape. Align IT with business goals, reduce risk, and support governance with confidence.

Strategic clarity starts with operational visibility.

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ITSM Leaders

Empower your teams with context-rich CMDBs, reduce ticket resolution time, and improve SLA adherence. Support change management with relationship data and service impact insights.

Understand dependencies,  eliminate surprises.

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Engineers

Infrastructure Engineers can work smarter with reliable maps of application and service relationships. Plan infrastructure changes with confidence and automate routine mapping tasks.

More automation. Fewer firefights. Better outcomes