Businesses that operate in highly regulated and complex environments like financial services, insurance, and the public sector are facing a consistent challenge in IT.
They are investing heavily in ITSM platforms, discovery tools, and automation initiatives, yet too often, the expected business value remains out of reach.
Why? Because the data that underpins those ITSM investments is fragmented, siloed, and incomplete.
In our recent webinar, From Visibility to Value: How Discovery Tools Maximise Your ITSM Investment, we explored the real-world barriers holding IT leaders back, and how TekWurx consultants are helping organisations overcome them.
One of the real challenges is trusted data. In almost every ITSM project that we've been involved with (where CMDB and discovery are are a key aspect of of the project), the first question is never really about process, it's often "can we actually trust the data that we have as a single source of truth because if the CMDB is out of date then every incident, every change, every report that relies on it is is compromised.
Nik Dimmock: CEO
CMDB Integrity Matters
At the heart of this challenge is the Configuration Management Database (CMDB). The CMDB should serve as the single source of truth for IT assets, dependencies, and services. Yet in many organisations, the CMDB is riddled with duplication, outdated entries, and incomplete data.
When the CMDB isn’t reliable, ITSM processes falter:
-
Incident resolution takes longer because the data can’t be trusted.
-
Change management becomes risky without accurate service dependencies.
-
Compliance reporting falls short of audit standards.
-
IT leaders struggle to demonstrate ROI on ITSM investments.
The TekWurx Approach: Completeness, Correctness, Currency, Consistency
TekWurx consultants specialise in helping organisations transform fragmented discovery into trusted business insight. We focus on the four pillars of data quality in ITSM:
-
Completeness – capturing the full picture of your IT estate, not just fragments.
-
Correctness – validating and reconciling discovery sources so data reflects reality.
-
Currency – ensuring information is always up to date, not weeks or months behind.
-
Consistency – eliminating duplication and aligning data across multiple systems.
By applying this framework, TekWurx creates a CMDB that IT teams can finally trust. This becomes the bedrock of ITSM, powering smarter automation, reducing manual effort, and providing accurate, real-time insight to both IT and business leaders.
From Visibility to Value
Discovery alone isn’t enough. What organisations need is the ability to turn that visibility into real business value. That’s where TekWurx excels.
With a reliable CMDB, ITSM processes begin to deliver the benefits leaders expect:
-
Faster incident resolution – with accurate service maps and dependencies, root causes are identified quickly.
-
Safer change management – IT teams can predict the impact of changes with confidence.
-
Reduced compliance risk – consistent, validated data provides the evidence regulators demand.
-
Optimised ITSM spend – councils, banks, and insurers can right-size their tooling and reduce wasted investment.
Ultimately, this isn’t just about better IT, it’s about enabling the business to move faster, cut costs, and deliver more value to customers and communities.
TekWurx are supporting Public Sector and Local Government authorities with ITSM.
In local government, the challenges of siloed discovery and underperforming ITSM investments are especially acute. Councils are constantly under pressure to do more with less, and yet are still driven to modernise digital services, and adopt AI and automation, all while protecting tight budgets and meeting rising customer expectations.
For councils, getting the basics right is critical. A complete, correct, current, and consistent CMDB is not just a technical win, it’s the foundation of financial efficiency, resilience, and better customer experience. TekWurx is already helping local authorities align ITSM platforms with their true needs, streamline operations, and make informed decisions that deliver real public value.
Looking Ahead: Meet TekWurx at GovTech 2025
TekWurx are currently helping local government organisations to unlock the business value of ITSM by fixing the foundation their platforms rely on. We have a long history of success across industries like banking and insurance. Our consultants ensure IT leaders can move beyond fragmented data and achieve clarity, control, and measurable outcomes.
This October, we’ll be meeting more councils and local government authorities at the GovTech Show 2025 in Manchester. We’re excited to showcase how TekWurx is helping public sector organisations modernise IT, embrace AI-driven automation, and right-size their ITSM investments for maximum value.
Learn more about how TekWurx supports local authorities here: https://www.tekwurx.com/local-government
If you’re attending GovTech, make sure to visit us at the TekWurx stand.
